Privacy policy

Last updated: December 20, 2025

Louie & Coco operates this website and online store, including all related content, features, products, and services (the “Services”). We use Shopify to power our online store.

 

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

We collect personal information that helps us operate our store and provide our Services, including:

  • Contact details: name, email address, phone number, billing and shipping address
  • Payment information: payment method details (processed securely by Shopify and payment providers , we do not store full card details)
  • Order information: products viewed, added to cart, purchased, returned, or exchanged
  • Account information: login details, preferences, and settings
  • Communications: messages sent to us via email, forms, or customer support
  • Device & usage data: IP address, browser type, and interactions with our website

We do not knowingly collect personal information from children under 13 years of age.

How We Collect Personal Information

We collect personal information:

  • Directly from you when you place an order, create an account, or contact us
  • Automatically through cookies and similar technologies when you use our website
  • From Shopify and trusted service providers who support our Services

How We Use Your Information

We use your personal information to:

  • Process orders, payments, shipping, returns, and exchanges
  • Communicate with you about your orders or enquiries
  • Improve and personalise your shopping experience
  • Send marketing emails (you can opt out anytime)
  • Detect fraud and maintain website security
  • Meet legal and regulatory requirements

Sharing Your Information

We may share your personal information with:

  • Shopify, to operate and support our store
  • Payment processors, shipping providers, and service partners who help us deliver our Services
  • Marketing partners, where permitted, to show relevant ads

We do not sell your personal information.

Shopify & Third Parties

Our store is hosted on Shopify. Your data may be processed by Shopify and their trusted partners in accordance with Shopify’s Privacy Policy.

To learn more, visit Shopify’s Consumer Privacy Policy.

Cookies

We use cookies to improve website functionality, analyse traffic, and personalise content. You can manage cookies through your browser settings.

Data Security & Retention

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure.

We retain your information only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.

Your Rights

Under Australian privacy laws, you may request:

  • Access to the personal information we hold about you
  • Correction of inaccurate information
  • Deletion of your personal information (where legally permitted)

You can make a request by contacting us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date