Terms of service

Last updated: December 20, 2025

Welcome to Louie & Coco. By accessing or using our website and services, you agree to be bound by these Terms & Conditions. If you don’t agree, that’s okay , please don’t use our site.

These Terms apply to all users of the site, including browsers, customers, and contributors of content.

1. Eligibility

To use our Services, you must be at least 18 years old, or have permission from a parent or legal guardian. By using this site, you confirm that you meet this requirement.

2. Products & Information

We make every effort to display our products accurately. However:

Colours may vary depending on your screen

Product availability may change without notice

We reserve the right to limit quantities or discontinue products at any time

We’re human, not magical, minor errors can happen.

3. Pricing & Payments

All prices are listed in Australian Dollars (AUD)

Prices include GST unless stated otherwise

We may change prices at any time without notice

Orders are not confirmed until payment has been successfully processed

If a pricing error occurs, we reserve the right to cancel or adjust the order and notify you.

4. Orders & Cancellations

We reserve the right to:

Refuse or cancel any order

Limit or prohibit orders that appear fraudulent or suspicious

Once an order has been processed or shipped, it cannot be cancelled.

5. Shipping

Shipping times provided are estimates only. Louie & Coco is not responsible for:

Delays caused by postal services or couriers

Lost or delayed parcels once handed to the carrier

Incorrect delivery details provided by the customer

Shipping fees are non-refundable unless required by law.

6. Returns & Refunds

Returns and refunds are handled in accordance with our Refund Policy and the Australian Consumer Law.

You are entitled to a refund or replacement if a product is faulty, damaged, or not as described. Change-of-mind returns are accepted only where stated in our Refund Policy.

7. Intellectual Property

All content on this site, including designs, logos, images, text, and graphics, is the property of Louie & Coco.

You may not copy, reproduce, distribute, or exploit our content without written permission.

Yes, this includes “just for inspo.”

8. User Conduct

You agree not to:

Use the site for unlawful purposes

Attempt fraud or unauthorised access

Interfere with the security or functionality of the site

Upload harmful code or malicious content

If you act feral, we reserve the right to block access.

9. Third-Party Links

Our site may include links to third-party websites. We are not responsible for the content, accuracy, or practices of those sites. Once you leave ours, you’re on your own timeline.

10. Limitation of Liability

To the maximum extent permitted by law, Louie & Coco is not liable for:

Indirect or consequential losses

Loss of profits, data, or business

Damage caused by misuse of our products

Nothing in these Terms excludes rights you have under Australian Consumer Law.

11. Indemnity

You agree to indemnify and hold Louie & Coco harmless from any claims, losses, or damages arising from your breach of these Terms or misuse of the Services.

12. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page. Continued use of the site means you accept the updated Terms.

13. Governing Law

These Terms are governed by the laws of South Australia, Australia. Any disputes will be handled in accordance with Australian law.

14. Sizing & Fit Disclaimer

Our activewear is designed for performance and comfort. Fit may vary based on body shape and movement. Models wear sample sizes, please refer to our size guide to find your best fit.