Refund policy

Returns

We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.

To be eligible for a return, items must be:

  • Unused and unworn

  • In the same condition as received

  • With all original tags attached

To start a return, you must complete the Returns Form found on the Start a Returns page with your order details.
Returns sent without approval will not be accepted.

Once your return request is reviewed, we’ll email you within 1–2 business days.

If approved, you’ll receive:

  • A return shipping label

  • Instructions on how and where to send your item

Approved returns must be sent using the provided return shipping label and instructions.
No label = no return. Items sent back without approval will not be accepted.

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if your item is faulty, damaged, or incorrect. We’ll assess the issue and resolve it promptly.

Sale items are not eligible for change-of-mind returns. This does not affect your rights under Australian Consumer Law for faulty or incorrect items.

Exchanges

The fastest way to receive a new item is to return your original item. Once your return is approved, you can place a new order separately.

Refunds

We’ll notify you once your return has been received and inspected.

If approved, refunds will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@louieandcoco.com.

Australian Consumer Law

This policy operates in addition to your rights under Australian Consumer Law.